The platform
A command deck, not just a dispatch button.
Four systems working as one — the moment a truck goes down. Language becomes a work order, the work order becomes an auction, the winning bid becomes a tracked dispatch, and the money stays safe until the fix is real.
01 · AI intake
It speaks trucker, and writes work orders.
A stranded driver should not have to fill in a form. They describe the problem the way they always have — by voice or text — and Towrigo does the translation into something shops can price.
- Voice or text, in the driver’s own words
- Fault, unit, location, and driveability inferred automatically
- Fleet coverage and urgency attached before it ever broadcasts
AI intake · work order parsed
“DEF light’s on, won’t rev past idle — I-75 north by Macon, hauling reefer.”
structured work order
Fault
Aftertreatment / DEF derate
Unit
Peterbilt 579 · reefer
Location
I-75 N · MM 314
Driveable
No — limp mode
Urgency
Critical · load at risk
Coverage
Fleet account #4417
02 · Live reverse auction
Shops compete. You never negotiate.
The job goes out to every vetted shop in range at once. They answer with a firm price and a firm ETA — and the board ranks them so the fastest, fairest option is obvious at a glance.
- Fixed price and fixed ETA — no “we’ll see when we get there”
- Ranked in real time by speed, price, and reliability
- One tap to award — the rest of the network stands down
Live reverse auctioncloses 2:41
Interstate Diesel
4.1 mi· 38 min
$830
pick
Big Rig Rescue
mobile· 41 min
$980
Volunteer Truck Svc
mobile· 65 min
$910
Roadway Diesel
6.2 mi· 52 min
$1,240
03 · Dispatch & tracking
From awarded to on-site, in the open.
The winning shop is dispatched with the full work order and live location. The driver and the dispatcher both watch the same ETA tick down — no more “he said he’d be here an hour ago.”
- Live technician location and honest ETA
- Status the driver and fleet office both see
- Automatic nudge if the shop falls behind its quoted time
Dispatch · live tracking en route
Interstate Diesel
I-75 · MM 314▲
31 min
ETA
4.1 mi
Distance
D. Alvarez
Tech
04 · Escrow payments
The money moves only when the fix is real.
Payment is captured the instant a bid is accepted and held in escrow. The shop knows it will be paid; the fleet knows it won’t pay for a no-show. Funds release on the driver’s confirmation.
- Captured on acceptance — shops never chase invoices
- Held by Towrigo, released on a confirmed fix
- Towrigo’s flat 5% comes off the top — nothing hidden
Escrow ledgerjob #TG-8841
Bid accepted
$830 captured from fleet account
Funds held
In Towrigo escrow — untouchable
Fix confirmed
Driver confirms the truck runs
Released to shop
Net of Towrigo’s 5% — usually < 24h
Dispatch is standing by
Next breakdown, let the shops come to you.
Put the network to work for your fleet — or turn your empty bays into won jobs. It takes one ticket to see how fast the road can move.