Terms of Service

Towrigo operates a marketplace that turns a heavy-duty breakdown into a structured job, opens it to vetted repair shops for competitive fixed-price, fixed-ETA bids, and facilitates dispatch and escrow-backed payment. Towrigo is not itself a repair provider.

You are responsible for the accuracy of the information you provide and for activity under your account. Shops must maintain valid licensing and insurance and pass vetting to remain Towrigo-confirmed.

A bid is a firm commitment to perform the described work at the stated price and ETA. Awarding a bid forms an agreement between the fleet and the shop; Towrigo facilitates and secures it but is not a party to the repair itself.

Towrigo charges a flat service fee, disclosed at the time of the transaction, deducted from the escrowed amount at release.

Funds are captured on acceptance and held in escrow by our payments partner. Funds release to the shop upon the driver’s confirmation of a completed fix, net of the service fee. Disputes pause release pending review.

Circumventing the platform to avoid fees, misrepresenting capability or vehicle status, or manipulating ratings and ETAs may result in removal from the network.

The service is provided “as is.” Repair quality is the responsibility of the performing shop. To the extent permitted by law, Towrigo’s liability is limited to the fees paid for the affected transaction.